Case tracking & support

See your case. Stay informed. Get support.

Whether you want to check the latest status, reach out with a question, or keep your case details at your fingertips, we’re here to make the process straightforward and reassuring. Look up your case anytime, connect with our team when you need to, and rest assured that your information is organised and accessible.

Simple case lookup

Dedicated support when you need it

Stay informed every step of the way

SSL secured connection

What we offer

Everything you need for case tracking, support, and clear communication—designed to save you time and give you peace of mind.

Case lookup

Look up your case whenever it suits you, using your unique reference number. See current status and key details at a glance—no account or login required. Simple, fast, and always available.

Status updates

Keep a clear view of how your case is progressing. We keep information up to date so you always know where things stand and what to expect next. No more wondering—just clarity.

Case details & documents

View and download your case information and any related documents whenever you need them. Perfect for your own records, for sharing with advisers, or simply for staying organised.

Enquiry handling

Send us your questions or concerns through our contact form. Our team reviews every enquiry with care and gets back to you with a clear, helpful response. We’re here to listen and to help.

Support

Reach us by email or phone during business hours. We aim to respond promptly and in plain language—no jargon, no runaround. Just straightforward support when you need it most.

Case history

Access a clear record of your case history: what’s been done, what’s current, and where things are heading. Having the full picture helps you stay informed and in control.

How it works

A straightforward journey from your first message to follow-up and resolution—we keep you in the loop at every stage.

Get in touch

Send us your enquiry or concern through our contact form. Share as much detail as you’re comfortable with. Our team reads every message carefully and will respond to you directly—usually within a few business days.

We review

We look through your case details and the information you’ve provided. If we need anything else to move forward, we’ll ask you clearly. Our goal is to understand your situation fully before we take the next step.

Follow-up

We keep you updated on what’s happening and what we’re doing. You can also check the status of your case online anytime using your reference number—so you’re never left in the dark.

Next steps

We work with you towards a clear outcome. When there are meaningful updates to your case, we’ll let you know. You’ll always know where things stand and what to expect next.

Why work with us

We combine a clear process, careful handling of your information, and genuine support—so you feel informed, secure, and looked after.

Instant lookup

Check your case status whenever you like, day or night, using your reference number. No account, no login—just instant access to the information you need.

Secure & confidential

Your details are handled with care and in line with data protection standards. We take your privacy seriously and treat your information as strictly confidential.

Responsive support

Our team responds to enquiries promptly during business hours. We aim to give you clear, helpful answers—so you’re never left waiting or unsure.

Clear documentation

Download your case details and build a clear record for your own files. Having everything in one place makes it easier to stay organised and prepared.

Contact us

Whether you have a question, need an update, or want to share something with us—we’re here. Send a message through the form and our team will review it and get back to you. We aim to respond within a few business days and to give you a clear, helpful reply.

Phone

+44 7411 583409

Business Hours

Mon-Fri: 9:00 AM - 5:00 PM GMT